Support Services Faster results. Faster insights. Faster solutions.

Approaching your maintenance renewal?

We’ve got special offers available to save when you switch to subscription. Click HERE to learn more.

Create new value with faster insights.

Powerful real-time, data-driven insights allows you to provide value added services to help your team focus on what really matters.

  • CONNECTED: ThingWorx is now embedded in your software to help monitor your system 24/7
  • SMART: Receive auto-recommendations to avoid disruptions before they occur
  • EMPOWERED: Become a data-driven coach to identify usage and help unlock the full power of your software

Take Action!
Use Support Services to focus on delivering projects on time and on budget.

Learn about Smart Connected Support

You now have the best support to deliver faster solutions.

We've packaged all the support resources and tools you need to start getting value out of your PTC experience on Day 1 to stay ahead of a fast-moving world.

  • Continuous software improvements
  • Leading-edge online support tools and knowledgebase
  • Personal 24/7 assistance from a global team

Support Terms and Conditions

PTC’s support documents and success plan documents where your can review, download and print. You can also select your language.

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"The Performance Advisor allows us to pinpoint problems sooner, see trends, and react to potential issues more efficiently…allowing us to be proactive rather than reactive, further reducing the total cost of ownership."
Lee Hughes, Global CAD/PLM Admin, Kohler Co.

Personalized, Award-Winning Online Support

Easily and efficiently navigate to resources that are best-aligned to your technical support needs. Diagnose, correct and avoid issues faster.

My eSupport Portal

Additional Resources

PTC Support Welcome Center

6 Steps to Success: Get the most out of your PTC product experience

Get started today!

Support that Grows with You
Just like software evolves, PTC Support continuously evolves to meet new expectations and take advantage of new capabilities.

PTC Support Advisor Newsletter
An essential resource to help you stay productive, improve skills and proactively avoid known issues

Customer Support Guide
Your guide to PTC Support: support offerings, processes, legal, licensing, contacts, and much more.

Customer Success Videos
Customers rely on Support Services. Hear from customers like you about their Support experiences.

PTC Help Centers
Search for help and resources by product.

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