Technology is meant to improve productivity and efficiency. Yet new implementations rarely achieve their objectives without buy-in from users.
Organizations that fail to plan strategies and tactics to encourage user adoption usually fall short of the expected value and ROI goals for their technology. Equally important is creating the right user adoption strategy.
Organizations typically focus user adoption efforts on training. While training is vital, it does not address one of the most important roadblocks to user adoption –resistance to change.
This white paper describes reasons why some people may resist new technology and business processes and provides strategies, tactics, and tips to help your organization develop awareness campaigns that help overcome user resistance.