Does your organization manufacture and service equipment designed to operate for years, even decades? Does your equipment represent a major capital expenditure for your customer? Does unplanned downtime lead to huge cost overruns for you and your customer?
If the answer to any of these questions is “yes,” you should be investing in, and offering, remote solutions to transform your service organization and improve customer satisfaction and retention.Watch the webinar replay to discover how remote service can:
- Improve customer experience – reduce asset maintenance costs by up to 25%
- Increase operational efficiency – one customer reduced Mean Time to Repair (MTTR) by nearly 50%
- Save money and time dispatching technicians – one customer resolved 17% of service issues remotely