The Internet of Things is revolutionizing service. Smart Connected products enables manufacturers to connect to their installed base of machines, directly monitoring performance, receiving early alerts and fixing problems remotely or dispatching field engineers and parts early to avoid mission critical production disruptions. Outages and downtime are minimized, calls to the service desk become obsolete, and most importantly, the customer views your product and your service as exemplary. Smart, connected products also create the possibility for entirely new offerings, where the outcome not the physical product—is what the customer buys. This is what many call “servitization” or “outcome-based service.
But how do you get started? Where do you prioritize? What is your first step in the journey to realizing value?
Listen to Martin Gilday, Senior Vice President of Global Service at Elekta , and Michael Anderson, Senior Director of Service Lifecycle Management at PTC, in a discussion about Connected Field Service.
In this webinar you will learn: