Connected Field Service Data Sheet

A joint solution from ServiceMax and PTC that harnesses the power of IoT to deliver flawless, proactive service.

ServiceMax and PTC’s fully integrated technology informs your field service organization immediately when something has failed or is about to fail, provides a mobile window into connected product data, enables remote service, and automatically dispatches the necessary technician with the right knowledge and parts.

Connected Field Service Features:

  • Machine Initiated Service Requests automate the creation of work orders and service request alerts in ServiceMax based on exception conditions

  • Embedded Mash-ups visualize the real-time or historical machine data in ServiceMa

  • Remote Access/File Transfer/Software Management allows remote technicians to access connected devices and perform remote service

  • Connected Diagnostics automates diagnostics using connected device data and delivers the solution(s) to the field technician

  • Contextual Repair Procedures provide context-based instructions to the field technician

  • ServiceMax ProductIQ is an easy-to-use, mobile window into connected device details for technician visibility and recording in-field activities

Whether the machine in question is the ATM on the corner, a crucial generator, or the MRI machine in your local hospital, uptime is key.


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