Connected Field Service Partnership with ServiceMax

Connected Field Service Software

When a field service technician approaches a work order with no context as to what’s broken, the chances of him resolving that issue within a single visit diminishes. PTC and ServiceMax’s Connected Field Service solution increases first-time fix rates by:

  • Using real-time IoT data to diagnose equipment issues.
  • Alerting field service personnel of impending problems.
  • Delivering relevant service information to technicians based on the jobs they need to perform.

When we look at service, one of the take a ways is the key themes that continue to come back up is parts management and field service, these 2 aspects of the organization go hand in hand…but without a part, a field technician can’t resolve an issue when they're in the field.

– Aly Pinder Jr., Research Analyst, Aberdeen Group

Learn How

PTC and ServiceMax can improve your field service performance. Download the Connected Field Service Datasheet to learn more.