Service Lifecycle Management
An end-to-end solution for growing your after-sales service business.
A Strategic Approach to After-Sales Service
Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management, and product support operations to maximize customer uptime.
Transform Your After-Sales Service Organization
Missing parts, outdated technical documentation, poor first-time fix rates, and other issues hamper your ability to grow your after-sales business. To overcome these issues, you must transform the way you:
- Manage service parts.
- Create, manage, and deliver up-to-date service information.
- Predict and prevent product failures.
Service Lifecycle Management Solutions
Acquire the capabilities needed to turn your service organization into a sustainable, growing operation.
Customer Success Stories
What is the Service Transformation?
Connected technologies and innovative service strategies are key to growing service revenue streams. How can your service organization leverage the IoT? Learn more about PTC’s approach to the Service Journey.
Resources
Service Performance Assessment
Receive custom insights and recommendations for your after-sales service organization.
Service Lifecycle Management Products
Explore the technologies behind the world’s most innovative aftermarket service operations.
Receive monthly news and insights into aftermarket service practices.
Harness the IoT, augmented reality, and other cutting-edge technologies to evolve your service operation.
Read articles and Q&As written by our service parts and technical communication experts.
Contact a PTC SLM Expert
Transform your service organization into a growing, profitable business.