Warranty Returns

Improve Parts Returns Processes

Warranty Returns provides the ability to set up return requests, automatically determines when parts need to be returned, generates Return Material Authorizations (RMAs) and tracks parts returns. Warranty Returns manages parts returns processes and conditions centrally, captures RMA inspection data and automates claim payments based on return. The product also automatically identifies on a dealer claim when a causal part needs to be returned for inspection analysis and routes the part return to a specified return location.

Warranty Returns Features and Benefits

  • Enables dramatic reduction in part returns

  • Delivers detailed tracking information of returned parts

  • Links part return to claim (dealer or supplier)

  • Captures inspection results for analysis

  • Automates return requests and process to generate Return Material Authorizations