A digital twin is much as it sounds: a digital representation of a specific asset in the field, including current and past configuration states, taking into account serialized parts, software versions, options, and variants. Condition data is also represented including sensor readings, alerts, and operating environments.
A digital twin has significant implications for service, especially when visualized as a CAD-sourced graphic in 3D virtual or augmented reality. Using this immersive and real-time information, technicians can inspect and verify the asset being serviced to get precise service instructions.
Using a digital twin can:
Consult with an expert to discuss how you can drive value by redefining your service model.